Service Observation PaperSERVICE OBSERVATION PAPER
I visited The Hampton Inn, a three-star hotel located at 152 McKnight Road, Pittsburgh, in the late afternoon at 6 pm. This was a time when most people were coming for supper in the hotel or they had business meetings and dates.
At the front desk was a lady who was very jovial and happy almost like she knew everyone that she was addressing, her behavior seemed casual though official in how s
