1. Briefly explain the use of these tools to identify solutions to a root cause, 1) brainstorming, 2) quality circles, 3) benchmarking, 4) another tool of your choice. In your own words, explain what these tools are and how these tools are applied. Provide an example either from the real world or from your Term Project.
2. Look at the elements of a TQM program from the OM text, and determine which are the most interesting that you might use. Explain how you would apply them and where.
3. Make a check sheet and then a Pareto diagram for the following care repair shop data.
